At Kaplan Creative, we are committed to delivering high-quality ad creative services to meet the needs of our clients. Below is an outline of our fulfillment process, refund policy, and cancellation terms.
Fulfillment Process
- Project Initiation: Once payment is received, we will begin the onboarding process, which includes collecting all necessary information, creative briefs, and approvals required to complete the project.
- Delivery Timeline: Ad creative assets will be delivered digitally to the client within the timeline outlined in the engagement agreement after receiving all required inputs and approvals.
- Revisions: We offer up to one (1) round of editing revisions per creative to ensure client satisfaction. Reshoots and additional revisions may incur extra charges.
Refund Policy
Non-Refundable Services: Payments for creative services are non-refundable once work has begun, as significant time and resources are allocated immediately.
Payments
All payments are made in USD.
Cancellation Policy
Clients may cancel their project at any time by providing written notice to thekaplancreative@gmail.com. If cancellation occurs after work has begun, the client will be responsible for payment for work completed up to the date of cancellation. Any remaining balance for work that has not started will be refunded.
We require a three (3) month commitment with our partnerships. The client will be responsible for the full term because of the upfront creative strategy work we do for our clients.
Satisfaction Guarantee
We are committed to ensuring our clients are happy with the delivered ad creatives. If you encounter any issues, please contact our team at thekaplancreative@gmail.com, and we will work to resolve the matter promptly.